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Returns

Should you need to return any products please click here to download our returns form.  

Note:  All products returned for exchange or refund due to them not being required must have not been fitted, be in their original packaging, include all accessories and instructions and be in a resalable condition.  Unwanted products must be sent back within 14 days of you receiving the original order in order to obtain a refund or exchange.

If you have any further queries regarding returns please contact us at enquiries@1stopelectrics.com or alternatively call us on 01293 851194.

If your product is faulty or you have bought the wrong product and need a replacement

The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. Meanwhile package and send back the product using Royal Mail Recorded Delivery to ensure its' safe arrival. If the product is faulty and still on the wall/ or in its position and is unsafe to remove, please wait for the replacement to arrive, and swap these products over, sending us back the faulty product.

Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose our a completed copy of our returns form, which can be downloaded by clicking here.  We will credit your card after we have received your goods and will send you a credit note for your records.

Send To-

1 Stop Electrics LLP
Carylls Lea
Faygate Lane
Faygate
Horsham
West Sussex
RH12 4SJ

Alternatively if the product is faulty, send back product with a completed returns form, ask for a replacement to be sent to you or a refund to be made.

The best way to send them back is via royal mail recorded signed for to ensure it's safe arrival. This is a documented service, so should the returned products not arrive at 1 Stop Electrics LLP, you have a receipt so you can find out what has happened to those items. If 1 Stop Electrics LLP does not receive these items in the given time[See above], or at all [See Delivery Terms], 1 Stop Electrics LLP cannot reimburse any monies. Calls are charged at national rate. Lines are open 9:30am - 4.45pm weekdays only. (But there is an answer machine for any enquiries out of normal office hours).

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