1 STOP ELECTRICS LLP - General Terms And Conditions

General

Your use of and purchase of products from this site (and by telephone) is governed by the terms and conditions set out below. You can print the full terms and conditions by selecting the print option in the File menu of your browser.

We may at any time make changes to this site and the details displayed on it (including prices). The Company will attempt to meet the buyers delivery requirements but delivery dates quoted are approximate and so 1 Stop Electrics LLP can not be held responsible for late or delayed goods, being received.

Terms and conditions of use

1. Prices and Payment

The prices for goods displayed for sale on this site are 1 Stop Electrics LLP prices, and are inclusive of VAT. Next Day Delivery will be charged in addition, as standard, these charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom. For more information see 'Delivery' section of This Terms And Conditions Agreement. 1 Stop Electrics LLP, has the right to change the prices at any time.

1 Stop Electrics LLP cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

2. Your right to cancel your order

You may cancel your www.1StopElectrics.com order at any stage before the goods are despatched from us. You will receive confirmation of despatch via email, and in the form of a text on your mobile, if you have included your mobile number on your order. Orders at this level are counted as despatched.

If you wish to cancel your order you can either phone us on 01293 851194 (lines are open 9:30am - 4.30pm weekdays) or email us enquiries@1stopelectrics.com (*exclusions apply)

3. Delivery

All 1StopElectrics LLP deliveries have to be signed for, this is to prevent any fraud and also to protect our customers from their goods wandering off in the wrong hands! Please make the delivery address, where you will be for the next day. If when the order is delivered, there is no one there to sign for it, you will be carded by the delivery driver. (Please note, 1StopElectrics or the courier company are not to be held responsible for any lost or 'wind-blown-away' courier delivery cards.  They will try a second attempt to deliver, and if no luck, the parcel will be taken back to the courier depot, closest to you. The courier will wait upto 5 days for a response from the customer. Positive response and your goods will be re-delivered, zero response and the order (parcel) will, unfortunately, be returned to us. If re-delivery from the customer has been requested once the parcel has been returned to us, you will be charged £5 for your parcel to be re-despatched (This charge is the actual cost that our courier charges us for delivery.)

Standard Delivery is only £3.50 for mainland UK, this is a fast delivery service using our courier APC/Eezehaul, delivery will be made the next working day. If you would prefer delivery at the weekend, then choose Saturday delivery at the checkout.  You must place your order before 12pm to enable the Next Day delivery service, (15/2/08: Although orders that are placed up to 3pm are almost always delivered by the Next Day, due to company efficiency, please email us if you are desperate for the order), this will be paid for by the buyer at time of ordering. Please Note: Next Day deliveries, orders are only despatched if the product(s) are in stock (PLEASE NOTE RARELY ARE PRODUCTS OUT OF STOCK, VIRTUALLY NEVER, in fact only 2 products in the last 3 years.) If any product is out of stock then you will be contacted via email and/or telephone with despatch date, or the customer is entitled to have a full refund if cancelling the order or certain products from the order. See 'Your Right To Cancel Your Order' section in this terms and conditions agreement.

1 Stop Electrics LLP reserves the right to refuse claims for non-delivery, damaged goods or shortages, if the Buyer fails to take the following actions:
i) Buyer shall endorse Carriers note appropriately.
ii) Buyer shall advise 1 Stop Electrics LLP immediately by telephone or e-mail
iii) Buyer shall send full particulars of claim to the 1StopElectrics LLP in writing within three days after delivery.

In case of non-delivery of whole consignment, the customer shall advise the Company within 7 working days after and including the date the order was placed.

The customer shall be bound to pay for all goods, notwithstanding any alleged non-delivery or shortage of goods if the foregoing conditions have not been complied with.

Please note, we cannot send any products to P.O. boxes in UK or the rest of the world, as all parcels need to be signed for. (1stopelectrics cannot be held responsible for orders not delivered if the customer has either used a P.O. box as a delivery address, or customers who have made mistakes to their delivery address).

4. Exchange and Refunds

The buyer shall inspect the goods upon receipt and notify the Company without delay of any items which are missing or damaged.

If your goods are incorrect* (ie: product delivered different to product ordered) faulty or defected on delivery (and 1 Stop Electrics LLP is satisfied that such defect is not as a result of damage, misuse or incorrect installation by the buyer, 1 Stop Electrics LLP shall at its sole discretion and subject to satisfactory proof of purchase either: Arrange for the goods to be repaired at no cost to the buyer; or will exchange the product. If you are not satisfied with the goods for any other reason we will exchange or refund any unused items as sold*, in their original saleable packaging, unopened, to you excluding delivery charges within 14 days, from the date products are received by you. The collection of any goods (and all product returns, whatever the reason) can be arranged through our nominated delivery carrier or via recorded delivery royal mail, or any other courier, the cost of which will be at the customers expense. See Below. 
* Exclusions: excludes products made to specific requirements and special order items that are non returnable. This does not affect your statutory rights.

How To return items (Please see our Help page first):

If you have any further queries regarding returns please contact us at enquiries@1stopelectrics.com or alternatively call us on 01293 851194.

If your product is faulty or you have bought the wrong product and need a replacement

The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. Meanwhile package and send back the product using Royal Mail Recorded Delivery to ensure its' safe arrival. If the product is faulty and still on the wall/ or in its position and is unsafe to remove, please wait for the replacement to arrive, and swap these products over, sending us back the faulty product.

Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose our a completed copy of our returns form, which can be downloaded by clicking here.  We will credit your card after we have received your goods and will send you a credit note for your records.

Send To-

1 Stop Electrics LLP
Carylls Lea
Faygate Lane
Faygate
Horsham
West Sussex
RH12 4SJ

Alternatively if the product is faulty, send back product with a completed returns form, ask for a replacement to be sent to you or a refund to be made.

The best way to send them back is via royal mail recorded signed for to ensure it's safe arrival. This is a documented service, so should the returned products not arrive at 1 Stop Electrics LLP, you have a receipt so you can find out what has happened to those items. If 1 Stop Electrics LLP does not receive these items in the given time[See above], or at all [See Delivery Terms], 1 Stop Electrics LLP cannot reimburse any monies.

5. General

Calls to 1 Stop Electrics are charged at national rate. Lines are open 9:30am - 4.45pm weekdays only. (But there is an answer machine for any enquiries out of normal office hours).

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of 1 Stop Electrics LLP.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. (Colour differences may also be due to the customers' monitor settings.) All sizes quoted are approximate.

Before working with electricity, you should always consult an appropriate professional electrician. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains.

Please note 1 Stop Electrics LLP can not be responsible to pay for any bills or work undertaken by electricians, or other, for any reason including if the products are faulty.

To the extent permitted by law, 1 Stop Electrics LLP, accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

If you need to contact us:

Telephone Enquiries: (01293 851194) 9am - 4.45pm.

enquiries@1stopelectrics.com
or
1 Stop Electrics LLP
Carylls Lea
Faygate Lane
Faygate
Horsham
West Sussex
RH12 4SJ
(01293) 851194
English Registration (partnership no): OC311742.
VAT Registration No: 840 8749 04.